The City of Germantown accepts the Excellence Award from Kathryn Rawls (left) and Dr. John Dreyzehner (right) at the Excellence Celebration on Feb. 21, 2018.
The City of Germantown, TN, a 2017 TNCPE Excellence winner and 2019 National Malcolm Baldrige Quality Award winner shares insights on how the City uses the Baldrige framework to achieve and maintain high performance to serve their community.
Category | Points | Level 4 50 pgs. | Level 3 35 pgs. | Level 2 15 pgs. |
1 | Leadership | 120 | 7 | 4.2 | |
2 | Strategic Planning | 85 | 4 | 2.9 | 1.3 |
3 | Customer Focus | 85 | 5 | 2.9 | 1.3 |
4 | Measurement, Analysis, Knowledge Management | 90 | 4 | 3.2 | 1.3 |
5 | Workforce Focus | 85 | 4 | 2.9 | 1.3 |
6 | Operations Focus | 85 | 6 | 2.9 | 1.3 |
7 | Results | 450 | 20 | 16 | 6.7 |
Totals | 1,000 | 50 | 35 | 15 |
The Criteria response must be submitted with the Organizational Profile, Application Form, and Application Fee.
Glossaries, title pages, organizational charts, and tables of contents are not counted in the page limit. All remaining pages should be consecutively numbered from start to finish. Electronic materials must be saved in one PDF file and emailed to contact@tncpe.org by the deadline on the Application Form. Please do not send a PDF of a scanned document.
Assessment Level | Number of Employees | Site Visit/Workshop Fee* - Member | Site Visit/Workshop Fee* - Non-Member |
Excellence Award (Level 4) | Less than 100 | $2,160 | $2,700 |
100-500 | $3,120 | $3,900 | |
501-1,500 | $5,040 | $6,300 | |
More Than 1,500 | $6,000 | $7,500 | |
Achievement Award (Level 3) | Less than 100 | $1,920 | $2,400 |
100-500 | $2,640 | $3,300 | |
501-1,500 | $4,080 | $5,100 | |
More Than 1,500 | $5,280 | $6,600 | |
Commitment Award (Level 2) | Less than 100 | $1,680 | $2,100 |
100-500 | $2,400 | $3,000 | |
501-1,500 | $3,840 | $4,800 | |
More Than 1,500 | $5,040 | $6,300 | |
Interest Award (Level 1) | Less than 100 | $680 | $850 |
100-500 | $920 | $1,150 | |
501-1,500 | $1,400 | $1,750 | |
More Than 1,500 | $1,880 | $2,350 |
*Applicants outside of Tennessee must pay an additional $1,000 travel fee. Applicants will be invoiced for the Site Visit Fee following completion of the site visit.
Number of Employees (Full-Time Equivalent) | Workshop Fee (L1) / Application Fee (L2,3,4) Member | Workshop Fee (L1) / Application Fee (L2,3,4) Non-Member |
Less than 100 | $920/$1,600 | $1,150/$2,000 |
100-500 | $1,640/$3,040 | $2,050/$3,800 |
501-1,500 | $2,600/$4,960 | $3,250/$6,200 |
More Than 1,500 | $3,800/$7,360 | $4,750/$9,200 |
*This application fee table applies to Levels 2, 3, & 4.
Assessment Level | Number of Employees | Intent to Apply / Administration Fee | Application/Workshop Fee - Member / Non-Member | Site Visit/Workshop Fee* - Member / Non-Member | Total with 20% Member Discount | Total at Regular Rate |
Excellence Award (Level 4) | Less than 100 | $250 | $1,600/ $2,000 | $2,160/ $2,700 | $3,610 | $4,450 |
100-500 | $250 | $3,040/ $3,800 | $3,120/ $3,900 | $6,010 | $7,450 | |
501-1,500 | $250 | $4,960/ $6,200 | $5,040/ $6,300 | $9,850 | $12,250 | |
More Than 1,500 | $250 | $7,360/ $9,200 | $6,000/ $7,500 | $13,210 | $16,450 | |
Achievement Award (Level 3) | Less than 100 | $250 | $1,600/ $2,000 | $1,920 / $2,400 | $3,320 | $4,150 |
100-500 | $250 | $3,040/ $2,000 | $2,640/ $3,300 | $5,480 | $6,850 | |
501-1,500 | $250 | $4,960/ $6,200 | $4,080/ $5,100 | $8,840 | $11,050 | |
More Than 1,500 | $250 | $7,360/ $9,200 | $5,280/ $6,600 | $12,440 | $15,550 | |
Commitment Award (Level 2) | Less than 100 | $250 | $1,600/ $2,000 | $1,680/ $2,100 | $3,130 | $3,850 |
100-500 | $250 | $3,040/ $3,800 | $2,400/ $3,000 | $5,290 | $6,550 | |
501-1,500 | $250 | $4,960/ $6,200 | $3,840/ $4,800 | $8,650 | $10,750 | |
More Than 1,500 | $250 | $7,360/ $9,200 | $5,040/ $6,300 | $12,250 | $15,250 | |
Interest Award (Level 1) | Less than 100 | $250 | $920/ $1,150 | $680/ $850 | $1,850 | $2,250 |
100-500 | $250 | $1,640/ $2,050 | $920/ $1,150 | $2,810 | $3,450 | |
501-1,500 | $250 | $2,600/ $3,250 | $1,400/ $1,750 | $4,250 | $5,250 | |
More Than 1,500 | $250 | $3,800/ $4,750 | $1,880/ $2,350 | $5,930 | $7,350 |
Workforce size is based on the number of full-time equivalent (FTE) employees working for the applicant. FTEs are defined as those who regularly work 37.5 or more hours a week and are entitled to benefits such as paid vacation, sick leave, and insurance coverage. Each instance of job sharing, where multiple individuals fulfill the responsibilities of a single position that require 37.5 or more hours per week, is counted as one FTE.
Requirement | Commitment Award (Level 2) | Achievement Award (Level 3) | Excellence Award (Level 4) |
Intent to Apply/Eligibility Form | REQUIRED FOR ALL Submit by May 31 Intent to Apply due with $250 non-refundable fee | ||
Organization Profile | REQUIRED FOR ALL 5-page maximum The Organizational Profile is submitted along with the Application Form, Application Fee, and Criteria Response. (see below) | ||
Application Form & Fee | REQUIRED FOR ALL Submit by July 15 Applicants must use the Application Form via tncpe.org. | ||
CEO Signature | REQUIRED FOR ALL | ||
Criteria Response | 1. Organizational Profile 2. Basic Item Questions 15-page maximum One electronic copy saved in PDF format | 1. Organizational Profile 2. Overall Item Questions 35-page maximum One electronic copy saved in PDF format | 1. Organizational Profile 2. Multiple Item Requirements 50-page maximum One electronic copy saved in PDF format |
Site Visit* | One day, plus half-day workshop** | Two days | Three days |
Recognition Eligibility | Commitment or Interest | Achievement, Commitment, or Interest | Excellence, Achievement, Commitment, or Interest |
Applicant Responsibilities | Provide at least one TNCPE examiner***
| Provide 2 or more TNCPE examiners† (a balanced combination of new and experienced)
Participation in annual Conference | |
* Applicants must pay a site visit fee to cover site visit costs. See table below for details.
** After receiving their Feedback Report, Level 2 applicants host a half-day workshop that will help them understand and prioritize the examiners’ feedback.
*** Examiners are provided for the next application cycle.
