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  • Assessments
  • Training + Facilitation
  • Examiners
  • Membership
  • About
  • Home
  • Assessments
  • Training + Facilitation
    • Examiners
      • Board of Examiners
    • Programs + Services
    • Partnership Performance Assessment
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    • Current Members
  • About
    • Who We Are
    • Excellence Awards Recipients
    • The McWherter Leadership Award
    • The Champion of Excellence Award
  • Blog
  • Contact Us

Event category: Other

Cancelled
25
Feb
25
Feb
-
26
Feb

Save the Date for the 2026 TNCPE Excellence Conference

February 25, 2026 - February 26, 2026
Franklin Hilton Cool Springs
Cancelled
21
May
21
May
-
21
May

Engaging Employees in a Culture of Continuous Improvement

May 21, 2024 // 11:00 AM (CDT) - May 21, 2024 // 12:00 PM (CDT)
Online Event
Class, Training, or Workshop
17
Oct
17
Oct
-
17
Oct

2023 Baldrige Inspire Live Satellite Event

October 17, 2023 // 09:00 AM (CDT) - October 17, 2023 // 04:00 PM (CDT)
-
02
Nov
02
Nov
-
02
Nov

Employee Engagement Tools and Best Practices

November 2, 2023 // 11:00 AM (CDT) - November 2, 2023 // 12:00 PM (CDT)
Online Event
Cancelled
27
Sep
27
Sep
-
27
Sep

Listerhill’s Excellence Journey

September 27, 2023 // 11:00 AM (CDT) - September 27, 2023 // 12:00 PM (CDT)
Online Event
Cancelled
16
Sep
16
Sep

The Lean Six Sigma Company Green & Black Belt Virtual Trainings

September 16, 2024 -
-
Cancelled
26
Feb
26
Feb
-
27
Feb

Save the Date for PIVOT the 2025 TNCPE Excellence Conference

February 26, 2025 - February 27, 2025
-
Cancelled
29
Aug
29
Aug
-
29
Aug

Listerhill Credit Union on Leadership

August 29, 2023 // 11:00 AM (CDT) - August 29, 2023 // 12:00 PM (CDT)
Online Event
Tennessee Center for Performance Excellence

TNCPE is a trusted partner and resource for businesses & organizations in the pursuit of performance excellence.

615-532-4590 | contact@tncpe.org

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Step 5: Judging & Feedback

After the site visit, our independent Panel of Judges reviews your application and finalizes your award determination.

  • ✔ All applicants receive a detailed Feedback Report in December
  • ✔ Feedback includes strengths and opportunities for improvement
  • ✔ Awardees are recognized at the Excellence Conference

Feedback is the most valuable part of the process—award or not.

Step 4: Participate in a Site Visit

Your examiner team visits your location to learn more, ask clarifying questions, and validate key processes.

  • ✔ Scheduled between September 15-October 10
  • ✔ Length varies by award level (1–3 days)
  • ✔ We’ll send you a prep guide and logistics info

This is a low-stress, learning-focused visit—meant to support your journey.

Step 3: Review by Examiners

Our examiners independently evaluate your application, then come together to form a consensus and prepare helpful feedback.

  • ✔ Based on Baldrige Criteria scoring guidelines
  • ✔ Conducted by trained volunteers
  • ✔ All examiners sign confidentiality agreements

The review sets the stage for your site visit and personalized feedback.

Step 2: Complete Your Application

This is your written response to the Baldrige-based Criteria. The depth and length depend on your chosen award level.

  • ✔ Due by July 31
  • ✔ Submit PDF + Application Form
  • ✔ Pay full fee or request invoice

Download Criteria Guidelines

Step 1: Submit Your Intent to Apply

Before you submit your application, let us know you’re planning to apply! The Intent to Apply form confirms your eligibility and helps us plan examiner resources.

  • ✔ Due by May 31
  • ✔ Includes your contact info, award level, and fee

Once submitted, you’re officially on the path toward a performance excellence assessment.

 

Level 1 Workshop Descriptions
Level 1 assessment includes two interactive workshops:

Organizational Profile Workshop
Description: The Organizational Profile Workshop introduces participants to the foundational elements of the Baldrige Excellence Framework. Attendees will learn how to develop an Organizational Profile, providing a snapshot of their organization’s purpose, key relationships, and strategic context. Answering the questions in the Organizational Profile helps leadership teams agree on what is most important, align operations with their mission and performance goals, and kickstart their journey to excellence.


Level 1 Bridge Workshop
Description: The Level 1 Bridge Workshop is a pivotal session designed to transition organizations from crafting their Organizational Profile to engaging with the foundational questions of the seven categories within the Baldrige Excellence Framework. This interactive workshop provides participants with tailored feedback and actionable insights, highlighting their strengths and opportunities for improvement in each category of the Criteria. By engaging in this workshop, organizations are equipped with the tools and guidance to set the stage for exponential improvement, positioning them for greater performance and strategic alignment.  

Page Allocation Table

Category

Points

Level 4

50 pgs.

Level 3

35 pgs.

Level 2

15 pgs.

1 | Leadership

115

7

4.2

1.8

2 | Strategic Planning

90

4

2.9

1.3

3 | Customer Focus

85

5

2.9

1.3

4 | Measurement, Analysis, Knowledge Management

90

4

3.2

1.3

5 | Workforce Focus

85

4

2.9

1.3

6 | Operations Focus

85

6

2.9

1.3

7 | Results

450

20

16

6.7

Totals

1,000

50

35

15

Site Visit Fee Table

Assessment Level

Number of Employees

Site Visit/Workshop Fee* - Member

Site Visit/Workshop Fee* - Non-Member

Excellence Award

(Level 4)

Less than 100

$2,160

$2,700

100-500

$3,120

$3,900

501-1,500

$5,040

$6,300

More Than 1,500

$6,000

$7,500

Achievement Award

(Level 3)

Less than 100

$1,920

$2,400

100-500

$2,640

$3,300

501-1,500

$4,080

$5,100

More Than 1,500

$5,280

$6,600

Commitment Award

(Level 2)



Less than 100

$1,680

$2,100

100-500

$2,400

$3,000

501-1,500

$3,840

$4,800

More Than 1,500

$5,040

$6,300

Interest Award

(Level 1)

Less than 100

$680

$850

100-500

$920

$1,150

501-1,500

$1,400

$1,750

More Than 1,500

$1,880

$2,350

*Applicants outside of Tennessee must pay an additional $1,000 travel fee. Applicants will be invoiced for the Site Visit Fee following completion of the site visit.

Application Requirements

Requirement

Commitment Award

(Level 2)



Achievement Award

(Level 3)

Excellence Award

(Level 4)

Intent to Apply/Eligibility Form

REQUIRED FOR ALL

Submit by May 31

Intent to Apply due with $250 non-refundable fee

Organization Profile

REQUIRED FOR ALL

5-page maximum

The Organizational Profile is submitted along with the Application Form, Application Fee, and Criteria Response. (see below)

Application Form & Fee

REQUIRED FOR ALL

Submit by July 31

Applicants must use the Application Form via tncpe.org.

CEO Signature

REQUIRED FOR ALL

Criteria Response

1. Organizational Profile

2. Basic Item Questions

15-page maximum

One electronic copy saved in PDF format

1. Organizational Profile

2. Overall Item Questions

35-page maximum

One electronic copy saved in PDF format

1. Organizational Profile

2. Multiple Item Requirements

50-page maximum

One electronic copy saved in PDF format

Site Visit*

One day, plus half-day workshop**

Two days

Three days

Recognition Eligibility

Commitment or Interest

Achievement, Commitment, or Interest

Excellence, Achievement, Commitment, or Interest

Applicant Responsibilities

Provide at least one TNCPE examiner***


Assistance to other organizations

Provide 2 or more TNCPE examiners† (a balanced combination of new and experienced)


Assistance to other organizations



Participation in annual Conference

Best Practice tour

* Applicants must pay a site visit fee to cover site visit costs. See table below for details.
** After receiving their Feedback Report, Level 2 applicants host a half-day workshop that will help them understand and prioritize the examiners’ feedback.
*** Examiners are provided for the next application cycle.

Application Fee Table

Number of Employees

(Full-Time Equivalent)

Workshop Fee (L1) / Application Fee (L2,3,4)

Member 

Workshop Fee (L1) / Application Fee (L2,3,4)

Non-Member

Less than 100

$920/$1,600

$1,150/$2,000

100-500

$1,640/$3,040

$2,050/$3,800

501-1,500

$2,600/$4,960

$3,250/$6,200

More Than 1,500

$3,800/$7,360

$4,750/$9,200

*This fee table represents the application fees only. Site visit fees will be invoiced following completion of the site visit.

TNCPE Assessment Fee Table

Assessment Level

Number of Employees

Intent to Apply / Administration Fee

Application/Workshop Fee - Member / Non-Member

Site Visit/Workshop Fee* - Member / Non-Member

Total with 20% Member Discount

Total at Regular Rate

Excellence Award

(Level 4)

Less than 100

$250

$1,600/ $2,000

$2,160/ $2,700

$4,010

$4,950

100-500

$250

$3,040/ $3,800

$3,120/ $3,900

$6,410

$7,950

501-1,500

$250

$4,960/ $6,200

$5,040/ $6,300

$10,250

$12,750

More Than 1,500

$250

$7,360/ $9,200

$6,000/ $7,500

$13,610

$16,950

Achievement Award

(Level 3)

Less than 100

$250

$1,600/ $2,000

$1,920 / $2,400

$3,770

$4,650

100-500

$250

$3,040/ $2,000

$2,640/ $3,300

$5,930

$7,350

501-1,500

$250

$4,960/ $6,200

$4,080/ $5,100

$9,290

$11,550

More Than 1,500

$250

$7,360/ $9,200

$5,280/ $6,600

$12,890

$16,050

Commitment Award

(Level 2)


Less than 100

$250

$1,600/ $2,000

$1,680/ $2,100

$3,530

$4,350

100-500

$250

$3,040/ $3,800

$2,400/ $3,000

$5,690

$7,050

501-1,500

$250

$4,960/ $6,200

$3,840/ $4,800

$9,050

$11,250

More Than 1,500

$250

$7,360/ $9,200

$5,040/ $6,300

$12,650

$15,750

Interest Award

(Level 1)

Less than 100

$250

$920/ $1,150

$680/ $850

$1,850

$2,250

100-500

$250

$1,640/ $2,050

$920/ $1,150

$2,810

$3,450

501-1,500

$250

$2,600/ $3,250

$1,400/ $1,750

$4,250

$5,250

More Than 1,500

$250

$3,800/ $4,750

$1,880/ $2,350

$5,930

$7,350

Workforce size is based on the number of full-time equivalent (FTE) employees working for the applicant. FTEs are defined as those who regularly work 37.5 or more hours a week and are entitled to benefits such as paid vacation, sick leave, and insurance coverage. Each instance of job sharing, where multiple individuals fulfill the responsibilities of a single position that require 37.5 or more hours per week, is counted as one FTE.

Application Formatting

The Criteria response must be submitted with the Organizational Profile, Application Form, and Application Fee.

The Criteria response should follow these guidelines:
  • Must Respond To a 2023-2024 version of the TNCPE Baldrige Excellence Framework.
  • Must be typed, using a font size no smaller than 10 point.
  • Charts, graphs, tables, and other figures must be legible, using a font size no smaller than 8 point.
  • Should identify the category and/or item number designation.
  • Must not exceed the applicable page limits. Applicants may present fewer pages than noted if they wish.

 

The Organizational Profile is a required part of all award applications and must be submitted along with the Application Form, Application Fee, and Criteria response.
  • The Organizational Profile must be no longer than 5 pages and respond to the questions on pages 4-6 of the Criteria.
  • Inclusion of a glossary of terms and abbreviations, as well as an organizational chart, is strongly encouraged. The glossary and organizational chart do not count in the Organizational Profile’s 5-page limit.
  • The number of pages in the Organizational Profile does NOT count toward the page limit in the organization’s Criteria response.

 

A glossary of terms and abbreviations is highly recommended.

Glossaries, title pages, organizational charts, and tables of contents are not counted in the page limit. All remaining pages should be consecutively numbered from start to finish. Electronic materials must be saved in one PDF file and emailed to contact@tncpe.org by the deadline on the Application Form. Please do not send a PDF of a scanned document.