City of Germantown wins TNCPE Excellence Award

Congratulations 2017 Excellence Winner, The City of Germantown!

West Tennessee municipality wins TNCPE’s highest honor


NASHVILLE, Tenn. – The Tennessee Center for Performance Excellence (TNCPE) announced today that The City of Germantown, Tenn., has won the prestigious TNCPE Excellence Award.

Since the TNCPE program was founded in 1993, only 24 organizations have attained the excellence designation. To do so, applicants must participate in a multi-step assessment, and exhibit outstanding results and processes that serve as role models for others.

“The City of Germantown established a defining goal: Excellence, Every Day.” Gov. Bill Haslam said. “This philosophy is applied in every department and it shows in the city’s low crime rates, high bond ratings, short emergency response times, and focus on education. It’s exciting to see a city government put world-class strategies into action and how it directly benefits its citizens.”

TNCPE also recognizes organizations on the path to excellence with Interest Recognition (Level 1), the
Commitment Award (Level 2), and the Achievement Award (Level 3), each responding to a deeper level of assessment on the continuum toward an Excellence Award.

This year, five organizations will be honored with the TNCPE Achievement Award, 24 will receive the
Commitment Award, and one will receive Interest Recognition. See the full list of 2017 award winners. The awards will be presented at the 25th annual Excellence in Tennessee Awards Banquet on Feb. 21, 2018, at the Franklin Marriott Cool Springs.

TNCPE uses the Baldrige Excellence Framework™ established by the national Baldrige Performance Excellence Program as its evaluation tool.

“The TNCPE Awards program helps organizations look at the big picture and continuously strive to
implement the best practices in their industry or sector,” said TNCPE president Katie Rawls. “But it’s not
easy – if it were, every organization in the state would be participating. Our 2017 award winners are
truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to
help them become the best they can be.”

The Tennessee program, which is itself widely recognized as a national and international role model, is
open to all businesses and industries as well as public and private educational institutions, health care
organizations, government agencies and other non-profit entities.

Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence
strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth

A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic
framework used by organizations across multiple industries to improve their performance and achieve
sustainable results. More than 1,400 organizations have participated in and benefited from the TNCPE
program. Five Tennessee businesses—Bristol Tennessee Essential Services, Caterpillar Financial Services
Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have received
both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

For more information on the Tennessee Center for Performance Excellence (, contact
Katie Rawls, president, at the organization’s Nashville office at (800) 453-6474 or
For more information on the Baldrige Performance Excellence Program, visit

For more information on The City of Germantown, Tenn., visit