Tennessee Center for Performance Excellence | Congratulations 2017 Excellence Winner, The City of Germantown!

City of Germantown wins TNCPE Excellence Award

26 Nov Congratulations 2017 Excellence Winner, The City of Germantown!

Posted at 19:07h in Assessments, Award Recipients, News by Emily

West Tennessee municipality wins TNCPE’s highest honor

NASHVILLE, Tenn. – The Tennessee Center for Performance Excellence (TNCPE) announced today that The City of Germantown, Tenn., has won the prestigious TNCPE Excellence Award.

Since the TNCPE program was founded in 1993, only 24 organizations have attained the excellence designation. To do so, applicants must participate in a multi-step assessment, and exhibit outstanding results and processes that serve as role models for others.

“The City of Germantown established a defining goal: Excellence, Every Day.” Gov. Bill Haslam said. “This philosophy is applied in every department and it shows in the city’s low crime rates, high bond ratings, short emergency response times, and focus on education. It’s exciting to see a city government put world-class strategies into action and how it directly benefits its citizens.”

TNCPE also recognizes organizations on the path to excellence with Interest Recognition (Level 1), the
Commitment Award (Level 2), and the Achievement Award (Level 3), each responding to a deeper level of assessment on the continuum toward an Excellence Award.

This year, five organizations will be honored with the TNCPE Achievement Award, 24 will receive the
Commitment Award, and one will receive Interest Recognition. See the full list of 2017 award winners. The awards will be presented at the 25th annual Excellence in Tennessee Awards Banquet on Feb. 21, 2018, at the Franklin Marriott Cool Springs.

TNCPE uses the Baldrige Excellence Framework™ established by the national Baldrige Performance Excellence Program as its evaluation tool.

“The TNCPE Awards program helps organizations look at the big picture and continuously strive to
implement the best practices in their industry or sector,” said TNCPE president Katie Rawls. “But it’s not
easy – if it were, every organization in the state would be participating. Our 2017 award winners are
truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to
help them become the best they can be.”

The Tennessee program, which is itself widely recognized as a national and international role model, is
open to all businesses and industries as well as public and private educational institutions, health care
organizations, government agencies and other non-profit entities.

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Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence
strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth
assessments.

A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic
framework used by organizations across multiple industries to improve their performance and achieve
sustainable results. More than 1,400 organizations have participated in and benefited from the TNCPE
program. Five Tennessee businesses—Bristol Tennessee Essential Services, Caterpillar Financial Services
Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have received
both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

For more information on the Tennessee Center for Performance Excellence (www.tncpe.org), contact
Katie Rawls, president, at the organization’s Nashville office at (800) 453-6474 or katie.rawls@tncpe.org.
For more information on the Baldrige Performance Excellence Program, visit www.nist.gov/baldrige/.

For more information on The City of Germantown, Tenn., visit www.germantown-tn.gov.

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Category	Points	Level 4 50 pgs.	Level 3 35 pgs.	Level 2 15 pgs.
1 \| Leadership	120	7	4.2
2 \| Strategic Planning	85	4	2.9	1.3
3 \| Customer Focus	85	5	2.9	1.3
4 \| Measurement, Analysis, Knowledge Management	90	4	3.2	1.3
5 \| Workforce Focus	85	4	2.9	1.3
6 \| Operations Focus	85	6	2.9	1.3
7 \| Results	450	20	16	6.7
Totals	1,000	50	35	15

Assessment Level	Number of Employees	*Site Visit/Workshop Fee -** Member	*Site Visit/Workshop Fee -** Non-Member
Excellence Award (Level 4)	Less than 100	$2,160	$2,700
	100-500	$3,120	$3,900
	501-1,500	$5,040	$6,300
	More Than 1,500	$6,000	$7,500
Achievement Award (Level 3)	Less than 100	$1,920	$2,400
	100-500	$2,640	$3,300
	501-1,500	$4,080	$5,100
	More Than 1,500	$5,280	$6,600
Commitment Award (Level 2)	Less than 100	$1,680	$2,100
	100-500	$2,400	$3,000
	501-1,500	$3,840	$4,800
	More Than 1,500	$5,040	$6,300
Interest Award (Level 1)	Less than 100	$680	$850
	100-500	$920	$1,150
	501-1,500	$1,400	$1,750
	More Than 1,500	$1,880	$2,350

Number of Employees (Full-Time Equivalent)	Workshop Fee (L1) / Application Fee (L2,3,4) Member	Workshop Fee (L1) / Application Fee (L2,3,4) Non-Member
Less than 100	$920/$1,600	$1,150/$2,000
100-500	$1,640/$3,040	$2,050/$3,800
501-1,500	$2,600/$4,960	$3,250/$6,200
More Than 1,500	$3,800/$7,360	$4,750/$9,200

Assessment Level	Number of Employees	Intent to Apply / Administration Fee	Application/Workshop Fee - Member / Non-Member	Site Visit/Workshop Fee* - Member / Non-Member	Total with 20% Member Discount	Total at Regular Rate
Excellence Award (Level 4)	Less than 100	$250	$1,600/ $2,000	$2,160/ $2,700	$3,610	$4,450
	100-500	$250	$3,040/ $3,800	$3,120/ $3,900	$6,010	$7,450
	501-1,500	$250	$4,960/ $6,200	$5,040/ $6,300	$9,850	$12,250
	More Than 1,500	$250	$7,360/ $9,200	$6,000/ $7,500	$13,210	$16,450
Achievement Award (Level 3)	Less than 100	$250	$1,600/ $2,000	$1,920 / $2,400	$3,320	$4,150
	100-500	$250	$3,040/ $2,000	$2,640/ $3,300	$5,480	$6,850
	501-1,500	$250	$4,960/ $6,200	$4,080/ $5,100	$8,840	$11,050
	More Than 1,500	$250	$7,360/ $9,200	$5,280/ $6,600	$12,440	$15,550
Commitment Award (Level 2)	Less than 100	$250	$1,600/ $2,000	$1,680/ $2,100	$3,130	$3,850
	100-500	$250	$3,040/ $3,800	$2,400/ $3,000	$5,290	$6,550
	501-1,500	$250	$4,960/ $6,200	$3,840/ $4,800	$8,650	$10,750
	More Than 1,500	$250	$7,360/ $9,200	$5,040/ $6,300	$12,250	$15,250
Interest Award (Level 1)	Less than 100	$250	$920/ $1,150	$680/ $850	$1,850	$2,250
	100-500	$250	$1,640/ $2,050	$920/ $1,150	$2,810	$3,450
	501-1,500	$250	$2,600/ $3,250	$1,400/ $1,750	$4,250	$5,250
	More Than 1,500	$250	$3,800/ $4,750	$1,880/ $2,350	$5,930	$7,350

Requirement	Commitment Award (Level 2)	Achievement Award (Level 3)	Excellence Award (Level 4)
Intent to Apply/Eligibility Form	REQUIRED FOR ALL Submit by May 31 Intent to Apply due with $250 non-refundable fee
Organization Profile	REQUIRED FOR ALL 5-page maximum The Organizational Profile is submitted along with the Application Form, Application Fee, and Criteria Response. (see below)
Application Form & Fee	REQUIRED FOR ALL Submit by July 15 Applicants must use the Application Form via tncpe.org.
CEO Signature	REQUIRED FOR ALL
Criteria Response	1. Organizational Profile 2. Basic Item Questions 15-page maximum One electronic copy saved in PDF format	1. Organizational Profile 2. Overall Item Questions 35-page maximum One electronic copy saved in PDF format	1. Organizational Profile 2. Multiple Item Requirements 50-page maximum One electronic copy saved in PDF format
Site Visit*	One day, plus half-day workshop**	Two days	Three days
Recognition Eligibility	Commitment or Interest	Achievement, Commitment, or Interest	Excellence, Achievement, Commitment, or Interest
Applicant Responsibilities		Provide at least one TNCPE examiner*** Assistance to other organizations	Provide 2 or more TNCPE examiners† (a balanced combination of new and experienced) Assistance to other organizations Participation in annual Conference Best Practice tour

26 Nov Congratulations 2017 Excellence Winner, The City of Germantown!

West Tennessee municipality wins TNCPE’s highest honor

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Page Allocation Table

Application Formatting

The Criteria response should follow these guidelines:

The Organizational Profile is a required part of all award applications and must be submitted along with the Application Form, Application Fee, and Criteria response.

A glossary of terms and abbreviations is highly recommended.

Site Visit Fee Table

Application Fee Table

TNCPE Assessment Fee Table

Application Requirements